Shipping & Returns

Shipping

All orders are processed within 1-3 business days. Orders are not shipped on weekends or holidays. Once your order is in transit, packages take 5-10 business days to arrive, depending on the shipping option selected.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be significant delays in shipment of your order, we will contact you via email.

Once your order has been dispatched, you will receive a notification email that contains your tracking number.

Province

Flat Rate

Discounted Rate (Orders $50+)

Free Shipping  (Orders $100+)

Alberta

$12

$6

British Columbia

$12

$6

Manitoba

$12

$6

New Brunswick

$15

$7.50

Northwest Territories

$12

$6

Newfoundland and Labrador

$15

$7.50

Nova Scotia

$15

$7.50

Nunavut

$15

$7.50

Ontario

$15

$7.50

Prince Edward Island

$15

$7.50

Quebec

$15

$7.50

Saskatchewan

$12

$6

Yukon

$12

$6

ShopWonderFil Canada currently does not deliver to countries outside of Canada.

If you are shipping to the US, you can purchase online at https://shopwonderfil.com/.

If you are shipping to Australia, you can purchase online at www.shopwonderfil.com.au.

If you are shipping to New Zealand, you can purchase online at www.shopwonderfil.co.nz.

If you are shipping to the UK, you can purchase online at www.wonderfil.co.uk.

If you are shipping to Austria, Belgium, Cyprus, France, Germany, Italy, Luxembourg, Netherland, Portugal, Spain or Switzerland, you can purchase online at www.wonderfil.eu.

For product inquiries outside of these countries, please contact support@shopwonderfil.ca

We encourage you to purchase WonderFil products from a local retailer if there is one in your area. A list of retailers carrying WonderFil products can be found here: https://shopwonderfil.ca/shop-local

If you need to make a change or cancel your order, please contact us order@shopwonderfil.ca. We process orders quickly but will do our best to help with your request.

Returns

We want you to love your experience with WonderFil Specialty Threads as much as possible, which is why we are here to help. If you are having problems with your product, we are available to help troubleshoot your problems and get you in touch with a trusted thread expert.

Live Chat

Mon-Fri 9-5 MST

Email

support@shopwonderfil.ca

All returns or exchanges must be made within 30 days from the date of delivery. All returned items must be in new and unused condition, and in original packaging.

Gift certificates are non-refundable.

There are certain situations where only partial refunds may be granted:
* Thread with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

If you wish to refund a purchase, please forward a copy of the email receipt from your purchase to support@shopwonderfil.ca and state in the email which items you would like a refund for. You will receive a reply authorizing the refund. Please remember that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please allow 5 business days from receipt of your item to process your return or exchange. A credit will automatically be applied to your credit card or original method of payment. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@shopwonderfil.ca.

If you wish to exchange any part of your order, please forward a copy of the email receipt from your purchase to support@shopwonderfil.ca and state in the email which item(s) you would like to exchange for. If the items you wish to exchange for are a higher cost than the original items, we will ask for you to pay the difference before the exchange can continue. If the items you wish to exchange for are a lower cost, we will refund you the difference. Please remember that you will be responsible for paying for your own shipping costs for exchanging your items. Shipping costs are non-refundable.

Once your return is received and inspected, we will send you an email to notify you that we have received your item. The replacement items then be sent to you without shipping charges (applicable only to the first exchange per order).

To return your product(s), please mail to:

ATTN: Returns and Exchanges

WonderFul Network (Canada) Ltd.

3-2915 19th St. NE

T2E 7A2

Calgary, AB

Canada

If you are shipping an item(s) valued over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item(s).